Frequently Asked Questions.
01. The order
When will I receive my order?
Each shipment date is confirmed at checkout and in your order summary. We ensure total transparency and complete clarity from the moment you select your piece.
How can I cancel my order?
If you need to cancel a pending order, please contact our concierge team immediately. We will process your request before the piece is officially dispatched.
When will I receive the invoice?
Your official digital invoice is always accessible for download. Simply log in to your personal account and retrieve it directly from the “My Orders” section.
02. Shipment
What are the shipping options?
We offer premium global delivery services designed to ensure your pieces arrive in perfect condition. Detailed courier choices are presented during the checkout process.
How is my shipment tracked?
Once your package is dispatched, we provide a unique tracking link via email. This allows you to monitor the journey of your order until it arrives at your door.
Where do we ship to?
Our vision is global, and we deliver to most international destinations. You can verify if your specific location is covered during the final stage of your checkout.
03. Returns, exchanges and complaints
What is the return policy?
We accept returns within fourteen days of delivery. Pieces must remain in pristine, unworn condition with all original tags attached to ensure a full refund.
How to exchange a piece?
To exchange an item for a different size or style, please reach out to our concierge team. We will guide you through the process to ensure a perfect fit.
How to report a complaint?
Your satisfaction is our absolute priority. Should an issue arise with your order, please contact us directly so we can resolve the matter with total precision.
04. Quality and Care
How should I care for my pieces?
Each garment is crafted with delicate precision. We recommend professional dry cleaning to maintain the structural integrity and high-quality finish of our fabrics.
What if an item is damaged?
Our artisans perform rigorous quality checks on every piece. If you receive an item with any defect, notify our team immediately for a complimentary repair.
Do you offer custom tailoring?
Excellence is at our core. While we offer standard sizing, please reach out to our concierge for specific inquiries regarding bespoke adjustments to your garment.